1. Who This Policy Covers
This Privacy Policy applies to thetravelbo.com, TravelBo public pages, account registration, product use, support, billing, APIs, and related services.
2. Our Privacy Roles
TravelBo may act as a controller for website, account, billing, support, sales, and security data. For customer records, passenger records, supplier records, accounting data, and other information entered by a tenant into the platform, TravelBo generally acts as a processor or service provider on behalf of that tenant.
3. Information We Collect
- Account information such as name, email, phone number, role, company, and login details.
- Company and billing information such as subscription, package, invoices, and payment records.
- Product data submitted by tenants, including customer, supplier, invoice, receipt, travel, support, and accounting records.
- Technical data such as IP address, device details, browser type, logs, diagnostics, and security events.
- Cookie and analytics data, subject to your cookie choices where required.
- Support and communication data when you contact us or use support tools.
4. How We Use Information
- Provide, operate, secure, and improve TravelBo.
- Create accounts, authenticate users, manage permissions, and support tenants.
- Process subscriptions, payments, invoices, and service communications.
- Detect fraud, abuse, errors, security incidents, and unauthorized access.
- Comply with legal, tax, accounting, and regulatory obligations.
- Send product updates or marketing communications where permitted.
5. Legal Bases
Depending on your jurisdiction, we rely on contract performance, legitimate interests, consent, legal obligations, and, where applicable, instructions from the tenant that controls the data.
6. Sharing and Subprocessors
We may share data with trusted providers that help us host, secure, communicate, process payments, analyze usage, provide support, or operate integrations. We may also disclose data where required by law, to protect rights and security, or as part of a business transfer.
7. International Transfers
TravelBo may process and store information in countries other than where you live or operate. Where required, we use appropriate safeguards such as contractual protections, technical controls, and vendor due diligence.
8. Security
We use administrative, technical, and organizational measures designed to protect data, including access controls, tenant separation, logging, encryption where appropriate, and operational monitoring. No system can be guaranteed completely secure.
9. Retention
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and meet accounting or audit requirements. Tenant-controlled records are retained according to the tenant's configuration, agreement, and lawful instructions.
10. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object, port, withdraw consent, or appeal certain privacy decisions. For data controlled by a TravelBo customer, please contact that customer first.
GDPR and UK-style rights
Users in the European Economic Area, United Kingdom, and similar jurisdictions may request access, rectification, erasure, restriction, portability, objection, and withdrawal of consent where applicable.
California privacy rights
California residents may have rights to know, access, correct, delete, limit use of sensitive personal information, and opt out of sale or sharing where applicable. TravelBo does not sell personal information in the ordinary meaning of selling data for money. If future marketing or analytics practices are considered "sharing" under California law, we will provide the required opt-out mechanism.
11. Cookies
We use necessary cookies for site and application operation. We may use analytics, preference, or marketing cookies where allowed and subject to consent where required. See our Cookie Policy.
12. Children's Data
TravelBo is a business software platform and is not intended for children. Tenants are responsible for ensuring they have a lawful basis for any passenger or customer data entered into the platform.
13. Changes
We may update this policy from time to time. Material updates will be posted on this page or communicated through appropriate channels.
14. Contact
Privacy questions or requests can be sent to support@thetravelbo.com or to [Legal Company Name], [Registered Address].